FAQ - Frequently Asked Questions

  1. What makes HEROZ bags better than other brands?
    HERoz bags are designed with premium quality materials, strong stitching, spacious
    compartments, and modern styling. We focus on durability, comfort, and everyday
    practicality, making our backpacks, duffle bags, wallets, and luggage long-lasting and value for
    money.
    2. Are HEROZ backpacks good for daily use?
    Yes, our backpacks are perfect for daily office, college, school, and travel use. They come
    with ergonomic padded straps, multi-utility pockets, and lightweight designs that make everyday
    carrying comfortable.
    3. Are HEROZ laptop backpacks safe for laptops?
    All our laptop backpacks have a padded laptop sleeve suitable for 14-inch to 17-inch laptops.
    They protect your device from shocks, scratches, and accidental damage.
    4. Are HEROZ bags water-resistant or waterproof?
    Most HEROZ bags are water-resistant, offering protection from light rain and spills. Some
    backpacks and duffle bags come with an additional waterproof layer for better safety.
    5. Do you have anti-theft backpacks?
    Yes, we offer anti-theft backpacks with hidden zippers, secure pockets, and cut-resistant
    materials designed to protect your valuables while travelling .                                   6. Are your duffle bags suitable for travel and gym?
    Our duffle bags are designed for both travel and gym use. They offer a spacious main
    compartment, shoe pocket, water-resistant exterior, and strong handles for easy carrying.
    7. Do you offer unisex backpacks and bags?
    Yes! HEROZ features a wide collection of unisex bags, perfect for men, women, students,
    working professionals, travellers, and gym users.
    8. What sizes of backpacks are available?
    We offer multiple size options:
    ● 20L–30L – daily use / college / office
    ● 30L–40L – travel use / weekend trips
    ● 40L+ – trekking & long travel
    9. Are HEROZ gym bags durable for everyday workout
    use?
    Yes, our gym bags are made from strong polyester fabric, with separate shoe compartments,
    water-resistant lining, and reinforced straps for long-term use.
    10. Are your wallets made with genuine materials?
    Our men’s and women’s wallets are crafted using premium-quality PU leather and
    high-durability material designed to last long and resist daily wear.                             11. What kind of luggage bags do you offer?
    HEROZ offers lightweight, durable, and spacious luggage bags ideal for family trips, office
    travel, and holidays. These come with strong wheels, TSA locks, and premium build.
    12. Do you have bags suitable for school and college
    students?
    Yes, we offer school & college backpacks with spacious compartments, water bottle pockets,
    strong zippers, and comfortable shoulder straps.
    13. Is Cash on Delivery (COD) available?
    Yes, HEROZ offers Cash on Delivery on most products across India.
    14. What are the shipping charges?
    We offer free shipping across India on prepaid orders. Shipping charges for COD, if
    applicable, will be visible at checkout.
    15. How long does delivery take?
    Orders are usually delivered within 3–7 business days, depending on location. Metro cities
    may receive orders faster.
    16. What is your return or replacement policy?                                                               We offer a 7-day easy return / replacement policy for damaged, defective, or wrong products
    delivered.
    Customer just needs to share unboxing video as per policy.
    17. Do HEROZ bags come with a warranty?
    Yes, selected backpacks, luggage, and duffle bags come with a manufacturer warranty
    covering defects in materials and workmanship.
    18. What payment methods do you accept?
    We accept:
    ✔ UPI
    ✔ Debit/Credit Cards
    ✔ Net Banking
    ✔ Wallets
    ✔ COD
    ✔ Pay Later (if available)
    19. How do I track my order?
    Once your order is shipped, you will receive an email/SMS with a tracking link. You can track
    the package in real-time.
    20. How do I clean and maintain my HEROZ bag?
    ● Use a damp cloth for surface cleaning
    ● Do not bleach or machine wash
    ● Air-dry after cleaning
    Proper care increases the life of your backpack or duffle bag.                                       21. Do you offer bags for gifting?
    Yes! Our bags are perfect for gifting your friends, family, colleagues, and students. You can also
    include a gift message during checkout