Thank you for choosing HEROZ for your shopping needs. Please review our shipping policy below:

Courier Companies

• We use reliable courier companies such as Ekart and Amazon Surface to ship our products.
• All shipments are fully insured for your peace of mind.

Delivery Responsibility

• While we strive to deliver your order in a timely manner, we will not be held responsible for any delays caused by unforeseen circumstances or by the courier companies themselves.
• If the customer is unavailable at the time of delivery, it is their responsibility to coordinate with the courier company for re-delivery or pickup as per the courier’s policies.

Shipping Time

• Our standard shipping time is 4-5 business days from the date of order confirmation.
• For international orders, the shipping time is 10-12 business days from the date of order confirmation.
• Please note that this does not include weekends or holidays, and delivery times may vary depending on your location.
• Under normal circumstances, packages are delivered within 7-8 days.

Tracking Information

• After dispatching from our side, we provide the tracking ID to your registered email address.

Shipping Charges

• Shipping charges are calculated based on the weight of your order and the delivery location.
• Any additional charges or customs duties, if applicable, will be borne by the customer.

Contact Us If you have any questions or concerns regarding shipping or delivery, please contact our customer service team for assistance:

Email: herozahc@gmail.com
Phone: +91-9310003164

Thank you for shopping with HEROZ.