Contact Us

Get in touch

Location

A-630, Prem Nagar, Nabi Karim, Pahar Ganj, New Delhi-110055

Corporate Office

G 96 Apparel Park, Sector D-1, Trans Delhi Signature City (Tronica City), Loni Ghaziabad U.P -201102

Phone Number

+91- 9310003164
+91- 851000 3164

Email Address

koolsunbags@gmail.com
herozahc@gmail.com

Have a question or need assistance? We’re here to help! Fill out the form, and our team will get back to you soon. Whether it’s product inquiries, order support, or collaborations—we’d love to hear from you!

faqs

Are there any shipping charges on orders?

No, we offer free delivery across India for all our customers.

How will my order be delivered?

We ensure secure and timely delivery through trusted courier partners.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS to monitor its status.

Where do you deliver in India?

We deliver across 17,000+ pin codes in India, with new locations being added regularly.

What is the estimated delivery timeline?

Within the same city: 2-3 days
Within the region: 3-4 days
Metro cities: 3-5 days
Rest of India: 4-7 days
Special regions: 7-9 days

What payment options are available?

We accept multiple payment methods, including:

Credit Cards: All major scheduled bank credit cards
Debit Cards: All major scheduled bank debit cards
Net Banking: Supported by all banks with online banking services
UPI: Available through all leading UPI platforms

Is Cash on Delivery (COD) available?

No, we do not offer Cash on Delivery (COD) at this time.

How can I cancel my order?

Orders can be canceled directly through our website, provided the invoice has not been generated.

How can I return my order?

If the product does not meet your expectations or is defective, you can initiate a return as per our return policy.

What is your return policy?

You may return products within 15 days of purchase if they are defective or not as described.

What is your refund policy?

Refunds for eligible returns will be processed within 15 days via RTGS/Bank Transfer. The product must be unused and in good condition.

Do I need to pay for return shipping?

No, we offer free return pickups for all eligible returns.

Are all products eligible for returns?

Only products with manufacturing defects are eligible for returns.

Do you offer an exchange policy?

Currently, we do not offer product exchanges. Only returns and refunds are available.

Do you have a ‘No Questions Asked’ return policy?

No, returns are subject to verification based on our return policy guidelines.

What is your warranty and repair policy?

Warranty details vary by product. Please refer to the warranty card included with your purchase for specific terms and claim instructions.

How can I contact customer support for queries?

For any assistance, you can reach us at 8510003164. We’d be happy to help!